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Frequently Asked Questions

• What is your return & exchange policy?

  We hope you will like your rowing gloves as much as we do. If the size is not correct, we can help you exchange them for a better fit. If you would like to return them, you can do so within 30 days of purchase and we will process your refund upon receiving your return. Exchanges and refunds are eligible as long as the gloves have not been used or worn.

  Please fill out the form above or send an email to support@thecrewstop.com for returns, exchanges, and questions about your purchase.

• How can I try on multiple glove sizes?

  For U.S. customers only: Order 2 or more pairs of different sizes to try on and we can provide you with a free return label to send back any pairs that do not fit for a refund. Please fill out the form above or contact us at support@thecrewstop.com to get started.

• What are your shipping costs?

  Shipping costs are calculated upon checkout when providing your mailing address.

• When will my order ship?

  Please allow up to 3 business days for us to process your order for shipment, and keep in mind that we do not ship on federal holidays.

• Where is my package?

  We will send your order's shipping confirmation and tracking to the email address you provide us with upon checkout.

  Once shipped, The Crew Stop has no control over the transit duration of your package or any delays it may experience. Please contact your selected shipping carrier before reaching out to us about the whereabouts of your package, as we receive the same tracking information that you do.

  When selecting a USPS international shipping method, the package is often transferred to your receiving country’s postal service. You can enter your USPS tracking number into your local postal service’s website for further detailed tracking.

• My package was marked as delivered, but it's not here. What should I do?

  Your package may have been prematurely scanned and marked as delivered. In this case, your item may be delivered a day or two after the fact.

  Please be sure to follow these steps if your package was marked as delivered but is not in your possession within 2 days:

  1. Check your mailbox, front desk, reception area, and/or mail room for your package
  2. Check with your neighbors
  3. Submit a service request to your local post office using the link here

  If the steps above do not lead you to locate your package, we will arrange for a replacement.

• Do you ship internationally?

  Yes, we ship all over the world. Please note that your order may experience shipping delays during U.S. holidays.

  If you are interested in more affordable international shipping costs, please visit our Distributors page.

  Please note: The Crew Stop does not have control over import/customs fees, taxes, and duties. International customers may be charged upon delivery. Contact your selected shipping carrier to learn more.

  When selecting a USPS international shipping method, the package is often transferred to your receiving country’s postal service. You can enter your USPS tracking number into your local postal service’s website for further detailed tracking.

• Do you offer quantity discounts?

  Yes! Upon checkout, a 15% discount is automatically applied for 8 or more pairs of gloves and a 20% discount is automatically applied for 16 or more pairs. For orders of 24 pairs or more, please fill out the form above or contact us at support@thecrewstop.com for more information.

• I live in the Greater Rochester, NY area. Do you offer a local discount?

  Yes! Please fill out the form above or contact us at support@thecrewstop.com for more information about our local discount.

• Which type of gloves work best for indoor rowing?

  Our Scullers and Paddlers are the best options for indoor rowing as they promote a secure grip on the erg handle. The silicone palm can also help with grip if your hands tend to get sweaty indoors.

• I row both port and starboard. Which type of gloves should I buy?

  Purchasing a pair of Scullers and a pair of Sweeps will allow you to switch between port and starboard.