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Frequently Asked Questions

• What is your return & exchange policy?

  We hope you will like your rowing gloves as much as we do. If the size is not correct, we can help you exchange them for a better fit. If you would like to return them, you can do so within 30 days of purchase and we will process your refund upon receiving your return. Exchanges and refunds are eligible as long as the gloves have not been used or worn.

  Please fill out the form above or send an email to support@thecrewstop.com for returns, exchanges, and questions about your purchase.

• When will my order ship?

  Please allow up to 3 business days for us to process your order for shipment.

• What are your shipping costs?

  Shipping costs are calculated upon checkout when providing your mailing address.

• Do you ship internationally?

  Yes, we ship all over the world. Please note that your order may experience shipping delays during U.S. holidays.

  If you are interested in more affordable international shipping costs, please visit our Distributors page.

  Please note: The Crew Stop does not have control over import/customs fees, taxes, and duties. International customers may be charged upon delivery. Contact your selected shipping carrier to learn more.

• Do you offer quantity discounts?

  Yes, we do offer quantity discounts for orders of 8 pairs or more. Please fill out the form above or contact us at support@thecrewstop.com for more information.

• Which type of gloves work best for indoor rowing?

  Our Scullers are the best option for indoor rowing as they promote a secure grip on the erg handle. The silicone palm can also help with grip if your hands tend to get sweaty indoors. If you need pinky coverage, our Paddlers also work well for indoor rowing.

• I row both port and starboard. Which type of gloves should I buy to switch between the two?

  Purchasing a pair of Scullers and a pair of Sweeps will allow you to row port and starboard.